Delivery and Returns Information
UK and Europe Wine Delivery Information
All our wine deliveries are hand picked and packed in our high spec, branded courier-safe cardboard boxes, at our dedicated wine facility in London, UK
UK Mainland
The Great Wines Direct group deliver to UK Mainland and its Islands verified postal addresses, excluding P.O.Boxes and addresses deemed unsuitable
UK Islands
Available on request, please call or email.
European and International Deliveries
DUE TO THE NEW REGULATIONS AND RESTRICTIONS FOLLOWING THE BREXIT TRANSITION, WE ARE CURRENTLY UNABLE TO SHIP WINE TO THE EU.
We hope to be able to very soon, however, as we are reliant on forces outside of our control, we are unable to ascertain when this will be. We are constantly working on solving this issue and hope to be able to return to our usual level of EU service soon. Our sincere apologies to all our EU clients.
We are currently UNABLE to ship to the United States due to strict import rulings on alcohol, but we are investigating the possibility of this.
Delivery Charges
The standard delivery charge in the UK is just £7.95 and applies to each delivery address in mainland UK.
Deliveries are carried out either by our own dedicated drivers or by our wine specialist, National Courier company and are usually fulfilled within 1 and 5 working days of order. (Although we have managed Edinburgh next day from our London office!)
You will be notified via email by the courier company of what day your order will be delivered and also of a tracking number that can be used to track your parcel here - Track My Parcel.
If you are not in when we try to deliver, a card will be left inviting you to call to re-schedule or collect from a local depot to you.
Please leave any delivery instructions in the 'Special Instructions' area during checkout, such as 'leave wine in shed, porch, with neighbours etc., and we will endeavour to honour your request.
Saturday deliveries are available depending on size of order and destination. Please call or email before 11.00 am to arrange this. There is a minimum bottle order quantity of 6 bottles.
Returns
greatwinesdirect.co.uk consider your satisfaction with our products and service to be paramount. With this in mind if you are dissatisfied with the purchase you have made or the service you have received, please contact our customer service department on 01293 734 664 or e-mail service (at) greatwinesdirect.co.uk
If you do wish to return any products to Great Wines Direct the order will be treated as a cancellation unless it is for the reason defined below.
If the product is delivered damaged or the wrong product is sent in error, please contact our customer service department and we will arrange for a replacement to be dispatched as soon as possible and for the damaged/wrong goods to be collected. If that wine is no longer available, we will offer an alternative product or give you the opportunity of a refund.
Cancellations
You may, if you wish for whatever reason, cancel your order. The cancellation period is up to 7 working days from the day after you received your "unwanted wine". The bottles should remain unopened and intact. You can contact us on 01293 734 664 or you can send an email to service (at) greatwinesdirect.co.uk
We will reimburse all monies for the purchase within 30 days from the date you notify us of the cancellation. The wines will be returned to us at the customers cost. If the wines are not returned by the customer we will arrange collection and the collection cost will be deducted from your refund. Failure to return the wines, or make available for collection, will place the customer in breach of a statutory duty.
If you cancel an order you shall be under a duty to restore the wines to Great Wines Direct. You must retain and store the wines in good condition until we can arrange collection and the cost of collection will be deducted from your refund.
If you fail to make the goods available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the current price set out on the Great Wines Direct web site.